Who we are
SUSCICO SDN. BHD.
202401013440 (1559290W)
Our website address is: https://suscico.com
Privacy policies
This Policy was last reviewed and updated on: 15 April 2024
SUSCICO SDN. BHD. values and respects the privacy of the people we deal with. SUSCICO SDN. BHD. is committed to protecting your privacy and complying with the Personal Data Protection Act 2010 (Privacy Act) and other applicable privacy laws and regulations.
This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.
What is personal information?
“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.
What personal information do we collect?
The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us.
The personal information we collect about you may include:
● name;
● email address;
● phone number.
You do not have to provide us with your personal information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you.
How do we collect your personal information?
We collect your personal information directly from you when you:
● interact with us over the phone;
● interact with us in person;
● interact with us online;
● participate in surveys or questionnaires;
● attend a SUSCICO SDN. BHD. event;
● subscribe to our mailing list;
● apply for a position with us as an employee, contractor, or volunteer.
Collecting personal information from third parties
We may also collect your personal information from third parties or through publicly available sources, for example from your company’s official website or social accounts. We collect your personal information from these third parties so that we could provide you with better service.
How do we use your personal information?
We use personal information for many purposes in connection with our functions and activities, including the following purposes:
● provide you with information or services that you request from us;
● deliver to you a more personalized experience and service offering;
● improve the quality of the services we offer;
● internal administrative purposes;
● marketing and research purposes;
Disclosure of personal information to third parties.
We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:
● our third-party service providers (for example, our IT providers);
● our marketing providers;
● our professional services advisors;
Transfer of personal information overseas
Some of the third-party service providers we disclose personal information to may be based in or have servers located outside of Malaysia.
Where we disclose your personal information to third parties overseas, we will take reasonable steps to ensure that data security and appropriate privacy practices are maintained. We will only disclose to overseas third parties if:
● you have given us your consent to disclose personal information to that third party; or
● we reasonably believe that:
○ the overseas recipient is subject to a law or binding scheme that is, overall, substantially similar to the Privacy Act; and
○ the law or binding scheme can be enforced; or
● the disclosure is required or authorized by a Malaysian law or court/tribunal order.
How do we protect your personal information?
SUSCICO SDN. BHD. will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:
● having robust physical security of our premises and databases/records;
● taking measures to restrict access to only personnel who need that personal information to effectively provide services to you;
● having technological measures in place (for example, anti-virus software, firewalls);
Inquiries and complaints
For complaints about how SUSCICO SDN. BHD. handles, processes, or manages your personal information, please contact us through email: team@suscico.com. Note we may require proof of your identity and full details of your request before we can process your complaint.
Please allow up to 7 days for SUSCICO SDN. BHD. to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with SUSCICO SDN. BHD. response to a complaint, you have the right to contact the Department of Personal Data Protection (https://www.pdp.gov.my) to lodge a complaint.
How to contact us
If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows:
Email: team@suscico.com
Contact number: +603 5888 9455